Ecoclean Upholstery Privacy Policy

Ecoclean Upholstery (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ecocleanupholstery.com (the “Site”) and use our carpet and upholstery cleaning services in North Carolina. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. It is your responsibility to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Make a request for a quote or scheduling.
Fill out forms on our Site.
Subscribe to our newsletter.
Contact us via phone, email, or social media.
Use our services.

The personal information we may collect includes:

Contact Information: Name, email address, phone number, physical address for service provision.
Scheduling Information: Details about the type of service requested, preferred dates, and times.
Payment Information: Payment details (though we do not directly store credit card information; secure third-party payment processors handle this).
Communications: Correspondence, feedback, and other information you provide to us.

In addition, we may automatically collect certain information about your device and your usage of the Site:

Usage Data: IP address, browser type, operating system, pages visited, time spent on the Site, access times, and browsing data.
Location Data: Information about your location (if you allow us) to optimize our services and target offers.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services.
Process your quote requests and appointments.
Communicate with you about your services, appointments, and respond to your inquiries.
Send you newsletters, promotional information, and special offers (you can opt out at any time).
Personalize your experience on the Site and optimize our services.
Improve our Site, products, and services.
Monitor and analyze trends, usage, and activities in connection with the Site for research and analysis.
Detect, prevent, and address fraud and other illegal activities.
Comply with legal and regulatory obligations.

We may share the information we collect in various situations:

Third-Party Service Providers: We may share your information with vendors, consultants, and other third-party service providers who perform services on our behalf (e.g., payment processing, website hosting, marketing, data analysis, customer service).
Legal Requirements: We may disclose your information if required by law or in response to subpoenas, court orders, or governmental requests.
Protection of Rights: We may disclose your information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, sale of company assets, or bankruptcy, your personal information may be transferred as part of the transaction.
With Your Consent: We may disclose your information for any other purpose with your consent.

4. Data Security

We take reasonable measures to protect the personal information you provide to us from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

You have certain rights regarding your personal information, which may include:

Access: The right to request a copy of the personal information we hold about you.
Rectification: The right to request the correction of any inaccurate or incomplete information.
Erasure: The right to request the deletion of your personal information under certain conditions.
Objection: The right to object to the processing of your personal information for direct marketing purposes.
Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to collect and store information when you visit our Site. This helps us understand how you use our Site, enhance your user experience, and target advertising.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site.

7. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Ecoclean Upholstery [Your North Carolina Address] [Your Phone Number] [Your Email Address: e.g., privacy@ecocleanupholstery.com]